Warehouse - Dispatcher

Dispatcher

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

Position Summary

The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders.

We’re looking for self-sufficient, motivated Dispatcher for our Barrie, ON location at 95 Welham Road who want to help us expand our fast-growing business.

Responsibilities

• Utilize Samsara (dispatching software) to manage inbound/outbound freight
• Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
• Dispatch Drivers live with frequent communication via text and phone throughout day
• Be the front-line contact for drivers regarding scheduling and work availability
• Communicate with drivers to ensure that appointment delivery times are met
• Booking, planning and tracking the movement of customer freight
• Managing customer enquiries directly and/or with CSR’s/ISR’s to provide answers and support
• Managing phone calls, emails and in person communication
• Investigate customer complaints and accidents regarding services and policies
• Take customer orders for services and update accounts

Requirements

• Attention to detail, must have the ability to follow up on multiple tasks
• Excellent communication, organization and interpersonal skills
• Minimum 2 years of applicable work experience in fleet coordination
• Accountable, proactive and a problem-solver
• Organized, detail-oriented – excellent follow-up skills are essential
• Proficiency in Microsoft Office suite and Divalto an asset
• Must be able to work flexible hours from Monday to Friday, overtime may be required and must be able to work an occasionally on weekends
• 3 years experience working in a construction or building materials environment preferred
• Excellent verbal and written communication skills